As staff of the first, and the one and only Hard Rock Hotel in Singapore, we are both excited as well as nervous as we look forward to delivering our guests authentic experiences that rock!
Since last November, the senior management of the hotel and Resorts World Sentosa had gone through an intensive week of ROCK 101 training. This fundamental course, conducted by professional trainers from Hard Rock International, School of Hard Rocks allowed us to have a thorough understanding of the history and culture of Hard Rock.
Spreading the spirit of rock and roll is the mission of Hard Rock International and one of its core values is individuality. As such, team members are encouraged to express their individuality, so as to deliver a memorable and unique experience to every guest. We actually want to be irreverent!
A guest's unique experience starts right from the moment he or she enters the hotel’s lobby. The music is pumped up, and interchanging barisol lights surround the guest as if he or she were on stage, and huge colorful paintings of Elvis Presley, Jimi Hendricks, Bob Marley and Frank Sinatra adorn the walls behind the reception counter; there is even a cool bar right in the centre of the lobby.
The hotel is specifically designed to make you feel nothing less than a STAR.
The designer of the hotel followed this doctrine: “Glamour with Attitude”. The floor and walls sparkle with glitter; there are spotlights and chandeliers galore; even our lifts are given the glam treatment. The signature Hard Rock tattoo is prevalent throughout the resort, and is seen on the walls, carpets, and lights and even on our uniforms.
In addition, the designer has also incorporated the “resort feel” into the hotel. Pillars stretching into the ceiling. Think Palm trees and the sandy beach, with just the right dose of attitude. If you need a drink, as all stars do, you can just sashay to our rock bar right in the hallway with just that inch of style.
What is Hard Rock Hotel without music? Treat yourself to not just one, but six different genres of rock music. So don’t worry, we are not expecting all to be Elvis or Rolling Stone fans.
And maybe, just maybe, you might find our very cool (yet still very professional I must say) front office staff jiving to the beat as they welcome you to our resort.
It has been truly amazing to witness how the hotel has developed to what it is today. From ground zero to a rock star hotel, from zero staff to a team of enthusiastic band members, from no guests to our very own rock guests. It has certainly been hectic over the past few months.
In the words of the Rolling Stones – “ It’s only Rock ‘n’ Roll, but I like it”. The show has just begun.