Tuesday, November 10, 2009

More than just a voice

[Written by Suryanee from Call Centre]

“ Mirror, mirror on the desk! We are not Snow White but RWS Angels!

Guess what the Resorts World Sentosa Call Center's team members' secret weapon is -- the mirror.

The Mirror is our main weapon at our workstation. It’s not for the Angels to touch up our makeup or to comb our hair. The mirror reminds us to smile whenever we speak to you, even though this is done just over the phone.

Our dictum:  Look, Smile and Greet, because we are the first to greet you when you call Resorts World at Sentosa!

On average, we handle 200 calls per day and most of them are about job enquiries. Our common response?

“We have a whole suite of exciting job opportunities and a variety of interesting roles. Log on to www.rwsentosa.com to find out more.”

That’s our common reply whenever we are asked, “What kind of jobs do RWS offer?”

This is because we have so many exciting career opportunities: Imagine one resort offering six different holiday experiences in our six differently-themed hotels, the one and only Universal Studios theme park in Southeast Asia and the world's largest oceanarium.

This means we have a lot of jobs, and reciting them over the phone will be a neverending task, hence the referral to the website, where you can actually apply online as well!

The next most common question asked will be that about when we are opening.

Of course, the answer -- SOON!

You won't believe the number of calls we have had to field once we unveiled Universal Studios Singapore, and we are so jazzed up about this! (Seriously -- Resorts World Sentosa and Universal Studios Singapore have so many of the world's bests and firsts, such as the world's tallest pair of dueling coasters, the world's only DreamWorks attractions etc)

Since we are on track for opening on the first quarter of 2010, we are tied up with the pre-opening training including phone and email etiquette, rooms and corporate introduction.

With all the trainings that we attended (and with more to come!), we have managed to know more about our job scope and team members from the various departments.

Of course, we are thankful to Diana, our Manager (Training and Support) and Yixian for organizing all the training.

Once RWS starts operating in due course, we will be on 24 hours shift seven days a week. We will be working closely with the various hotels, Universal Studios Singapore, the Casino and F&B.

So there is no reason for you not to miss the chance for a million moments, one world!

Here's a look at the people behind the Voices, who make up this very unique team:

WELCOME ABOARD! (From left. Christine, Diana, Siti, Tania)

We angels chill together after work hours! (From left. Valen, Beatrix, Siti, Suryanee, Yixian, Aneesah)

The thorn amongst the roses :) -- Reduan, the sole male in the team

Peace! (From left. Tania & Janice)

Peace Again! (From left. Carol & Valen)

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